Training & Certification

Selecting an OJT Trainer
A good OJT trainer can be one of your most powerful tools for improving and sustaining performance. What makes a good OJT trainer? OJT trainers need at least two special characteristics: 
 
  • Solid job knowledge/skills
  • Solid trainer skills (this includes the attitude and desire to train others) 

  •  
    Job Knowledge/Skills 
    Notice that the word "solid" is used to describe the job skills of the OJT trainer. Not exceptional. Not stupendous. Just solid... that's all you need. Many managers/supervisors think workplace experts need to be the ones to train others, but if the success of your OJT program hinges on experts, you most likely have a poorly- designed OJT program. Structure is essential. Structure affords you flexibility. 

    Read the topic - What is Structured OJT? 

    Training Goldmine: Armed with a well-designed OJT package, some training in training others, and a good attitude, a solid performer can make a great OJT trainer. 

    If expert employees do not have the interest, skill, or time to train others, do not select them to be OJT trainers. Sometimes expert employees aren't able to train other employees at all. Not everyone can be a trainer. 
     
    Trainer Skills  
    Managers/supervisors sometimes select OJT trainers who have neither the attitude nor ability to train, but it's critical to remember that job knowledge (by itself) is not enough. 

    Trainer skills can be developed through "train-the-trainer" instruction or consultation with training specialists, but a candidate needs to start with: 

    - generosity in sharing job knowledge with others. 
    - the respect of subordinates, peers, and management. 
    - interpersonal skills (can communicate ideas clearly and in a non-intimidating way). 
    - the discipline required to follow the structure in OJT. 
    - a positive attitude about the organization and the work performed. 

    The Certification and Training Group can help you prepare OJT trainers to train. Training others is a big responsibility; you owe it to your trainers to arm them with the proper tools for the job. 
     

Home Support Topics